Terms and conditions

DEFINITIONS
The “Seller” is defined as the legal entity Sharon’s Keto Bakery. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in the invoice.

GENERAL
These Terms and Conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from Sharon’s Keto Bakery you agree to be legally bound by these Terms and Conditions (“Conditions) and accept that these Conditions may be modified or amended and posted on this website from time to time.

PAYMENT AND DEPOSIT
We require a 50% non-refundable deposit to confirm an order. The remaining 50% is due on or before delivery, for orders that exceed R1000.00. Orders under R1000.00 are to be paid in full before delivery. Minimum order requirement is R250.00 within a 10km radius.

PRICE QUOTATIONS
All price quotations, written or verbal, are valid for 30 days from the date of quotation.

CANCELLATIONS AND ALTERATIONS
If you have any queries or need to make any changes to an order please contact us immediately. We will assess your request for an alteration and let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 2 weeks before completion may be subject to a surcharge. We cannot refund any of the cost of any orders cancelled with less than 2 week’s notice. Orders paid in full and cancelled with more than 2 weeks notice will receive a partial refund of 50% of the total amount paid. In the unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you are not willing to accept our suggested alternative, then we will refund the full price to you.

DAMAGES
In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 24 hours and send photographic evidence of the damage within 7 working days if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for the orders that are damaged after they have been delivered to the agreed location. For orders delivered to venues, the Seller requires a signed delivery note by the person in charge to say that the order has arrived and in perfect condition.

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